Q1: I forgot my login password, what should I do?

A1: Dear user, hello! Please click on Retrieve Password on the login page, enter Email Address, wait for the email password link, and follow the specified steps to retrieve the account password.

Q2: Is the source of goods guaranteed and is it genuine?

A2: Dear user, hello! ICHOT Online Mall is a leading electronic industry service platform in China, maintaining close cooperation with world renowned suppliers for a long time. It enjoys a good reputation in the field of international suppliers and strives to establish strong supply channels and comprehensive product solutions for domestic customers. Our grand inventory data comes from nearly 2000 original manufacturers worldwide, with effective data exceeding 20 million. We can provide domestic customers with optoelectronic components, embedded modules, passive devices, active devices, interconnecting devices, electromechanical components, circuit protection devices, casings, heat dissipation management, wire/cable products, and various development tools to meet all your procurement needs from research and development to mass production! The suppliers selected by ICHOT Online Mall are strictly screened, with transparent vertical procurement channels and guaranteed quality. Thank you for your attention to the mall. Wishing you a pleasant shopping experience!

Q3: What brands of products can be provided?

A3: Dear user, hello! Huoxin Mall has established stable cooperative relationships with over 1000 suppliers, with multiple brand coverage, including TI, STM, ADI, ON, Infineon, Skyworks, etc. All products are 100% genuine!

Q4: Are the goods and invoices sent together?

A4: Dear user, hello! The goods and invoices are not sent together. The invoices are issued and mailed by the financial center of Huoxin Mall (Shenzhen), and will be delivered separately from the order goods. Invoices are usually issued on the second working day after the goods are signed for, and are automatically postponed during holidays.

Q5: Quality issue, how long is the usual return and exchange time?

A5: Dear user, hello! If the products you purchase at the ICHOT online mall have quality issues that cannot be debugged, you can refer to our return and exchange policy and follow the corresponding return and exchange process for return and exchange services. Firstly, you need to log in to your IHOT account, click on the Member Center to find the Service Center, enter the [After Sales Service] section, and search for the relevant order number to apply for after-sales service. Our staff will contact you within one working day after receiving the application and communicate with the supplier for resolution as soon as possible. Afterwards, after the quality issue is confirmed by the corresponding supplier, you can mail the relevant goods to the ICHOT online store. The relevant refund and exchange matters will be completed within one to two weeks after receiving your return or exchange of goods. (Note: During the exchange process, it is necessary to estimate the arrival time based on the actual inventory of the supplier.) Thank you for your attention to the mall. Wishing you a pleasant shopping experience!

Q6: How long can a refund be arranged when a refund occurs?

A6: Dear user, hello! ICHOT Online Mall always adheres to the service philosophy of "quality first, customer first". If any after-sales issues are directly identified by ICHOT after-sales personnel, we will immediately provide you with a refund service. If the after-sales personnel are unable to identify the issue, they need to arrange for the corresponding department to verify the payment and refund matters after obtaining the supplier's recognition that the goods have problems and agreeing to return them. We will complete this task within one to two weeks after receiving a response from the supplier. After the refund is completed, the ICHOT staff will also promptly confirm the payment with you. Thank you for your attention to the mall. Wishing you a pleasant shopping experience!

Q7: Who will bear the postage for returns and exchanges?

A7: Dear user, hello! Any quality issues identified by the supplier and ICHOT regarding the goods shall be borne by ICHOT Online Mall during the return and exchange period. Thank you for your attention to this mall. Wishing you a pleasant shopping experience!

Q8: How to solve the invoice issue for returned or exchanged goods?

A8: Dear user, hello! There are two main situations regarding invoice issues related to returns:

(1) If the problematic goods have separate invoices, please send them back to the corresponding receiving location of this mall along with the invoices issued (please consult your service advisor for specific addresses);

(2) If the problematic goods are issued on the same invoice as other goods, please also send the invoice back together with the goods. We will promptly verify the corresponding quantity and payment after receiving the goods and the invoice, and then issue a new invoice for you that does not include the problematic goods, and mail it to you as soon as possible. Thank you for your attention to the mall. Wishing you a pleasant shopping experience!